Overview
Hacktionbase delivers updates in real time. When a user sends a message, your team sees it instantly in the inbox — and when your team replies, the user sees it in the widget without refreshing the page.No setup required
Real-time updates work out of the box. There’s nothing to configure or implement on your side — the SDK, widget, and dashboard all maintain live connections automatically.What updates in real time
| Feature | What happens |
|---|---|
| Inbox | New messages appear instantly for both your team and your users |
| Widget | Users see replies from your team without refreshing |
| User list | Online status and last activity update live |
| Campaigns | In-app messages are delivered as soon as a user matches a segment trigger |
Reliability
- Connections are automatically re-established if interrupted
- Missed updates are synced when the connection resumes
- Real-time updates are scoped to your workspace — no cross-workspace data leakage